Privacy Policy

At Usaya Banaras, accessible at www.usayabanaras.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use our Website or purchase our products.

By accessing or using our Website, creating an account, or placing an order, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect information including:

Full Name
Email Address
Mobile Number
Billing & Shipping Address
Order History
Account Login Information
Communication Preferences

Member Accounts

Our Website uses Wix Members, allowing customers to create secure accounts to manage their shopping experience.

Through your member account, you may:

View your order history
Save delivery addresses
Manage your profile information
Access your account securely
Receive order updates and account notifications

You are responsible for maintaining the confidentiality of your account credentials.

Payment Information

Payments are securely processed through Razorpay.

Usaya Banaras does not store your:

Credit or Debit Card details
CVV
UPI PIN
Net Banking credentials
Banking passwords

Payment information is processed securely by our payment partner in accordance with industry security standards.

Automatically Collected Information

When you visit our Website, certain information may be collected automatically, including:

Device information
Browser type
IP address
Operating system
Pages visited
Time spent on the Website
Referral source
Cookies and similar technologies

This information helps us improve our Website and customer experience.

How We Use Your Information

Your information may be used to:

Process and fulfil your orders
Create and manage your customer account
Provide order confirmations and shipping updates
Respond to customer support requests
Improve our Website and services
Personalize your shopping experience
Detect fraud and maintain Website security
Comply with legal and regulatory obligations

With your consent, we may also send promotional emails, new collection updates, and exclusive offers. You may unsubscribe from these communications at any time.

Our Website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

Keep you logged into your account
Remember your shopping cart
Improve Website performance
Analyse visitor behaviour
Enhance security

You may disable cookies through your browser settings; however, certain Website features may not function correctly.

Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share limited information only with trusted service providers where necessary to operate our business, including:

Wix – Website hosting and member account management
Razorpay – Secure payment processing
Shiprocket – Shipping and logistics services
Government or legal authorities where required by applicable law

Each service provider is responsible for protecting your information in accordance with their own privacy and security standards.

Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we strive to use commercially acceptable security practices, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Your Rights

You may request to:

Access your personal information
Update or correct your account details
Delete your member account (subject to legal obligations)
Opt out of marketing communications
Contact us regarding any privacy concerns

Certain information, such as completed order records, may be retained where required by applicable laws.

Third-Party Links

Our Website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of these external websites.

We encourage you to review their respective privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The latest version will always be available on this page with the updated revision date.

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us:

Usaya Banaras
Website: www.usayabanaras.com
Email: info@usayabanaras.com
Phone/WhatsApp: +91-78977 78972

We are committed to addressing your privacy-related concerns in a timely and transparent manner.