Refund Policy

At Usaya Banaras, every saree is carefully inspected before dispatch to ensure it meets our highest quality standards. As our products are premium Banarasi textiles, we maintain a transparent return and refund policy to protect both our customers and the authenticity of every piece we create.

Eligibility for Returns & Refunds

Returns, exchanges, or refunds will only be considered under the following circumstances:

You receive a damaged product.
You receive a defective product.
You receive an incorrect product.

Requests based on personal preference, change of mind, colour preference, or any reason other than those mentioned above are not eligible for return or refund.

Mandatory Unboxing Video

To ensure a fair and transparent claims process, a clear, continuous, and unedited unboxing video is mandatory for all return, replacement, or refund requests.

The video must:

Begin before opening the sealed package.
Clearly show the package and product.
Continue without any cuts or edits until the product is fully unpacked.

Claims submitted without a valid unboxing video will not be eligible for review.

Reporting a Claim

Any issue must be reported within 48 hours of delivery.

Please include:

Your Order Number
A brief description of the issue
Clear photographs (if applicable)
The required unboxing video

Claims submitted after 48 hours may not be accepted.

Verification Process

Once your request is received, our team will carefully review the submitted evidence.

If the claim is found to be valid, we will, at our discretion:

Arrange a replacement (subject to product availability), or
Process a full refund to the original payment method.

Our decision after verification shall be final.

Non-Eligible Returns

Returns, exchanges, or refunds will not be accepted if:

The mandatory unboxing video is not provided.
The claim is reported after 48 hours of delivery.
The product has been used, worn, washed, altered, or damaged after delivery.
The issue relates only to slight colour differences caused by lighting, photography, or screen settings.
Minor variations in weave, texture, or finish are inherent characteristics of Banarasi textiles and are not considered manufacturing defects.

Refund Timeline

Once the returned product has been received (where applicable) and the claim has been approved, refunds will be initiated within 5–7 business days.

The time required for the refunded amount to reflect in your account depends on your bank or payment provider.

Cancellation Policy

Orders may be cancelled only before they have been dispatched.

Once an order has been dispatched, it cannot be cancelled and will be governed by this Return, Exchange & Refund Policy.

For any questions regarding returns, replacements, or refunds, please contact us:

Usaya Banaras
Website: www.usayabanaras.com
Email: info@usayabanaras.com
Phone/WhatsApp: +91-78977 78972

Our customer support team will be happy to assist you during our working hours

File a complaint