Shipping Policy

At Usaya Banaras, every saree is thoughtfully prepared before it begins its journey to you. Each piece undergoes a final quality inspection and finishing process to ensure it reaches you in its finest condition. This Shipping Policy outlines our order processing, dispatch, delivery, and shipping practices.

Order Processing & Dispatch

Orders are typically processed and dispatched within 0–7 business days from the date of order confirmation.
During festive seasons, promotional events, or periods of high order volume, dispatch may take up to 0–10 business days.
Orders placed on Sundays or public holidays will be processed on the next business day.
Processing time refers to the time required to prepare your order and is separate from the courier delivery timeline.

Shipping Partner

We have partnered with Shiprocket to ensure safe and reliable deliveries across India. Based on your delivery location, Shiprocket assigns your shipment to one of its trusted courier partners for the fastest possible service.

Once your order has been dispatched, you will receive your tracking details via your registered email address, SMS, or WhatsApp.

Delivery Timeline

Estimated delivery timelines after dispatch are:

Metro Cities: 2–5 business days
Other Locations: 3–7 business days
Remote Locations: 5–10 business days

These timelines are estimates only and may vary due to weather conditions, courier delays, public holidays, regional restrictions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed. Any promotional offers such as free shipping will also be reflected at checkout.

Order Tracking

Once your order has been dispatched, you will receive a tracking link to monitor its delivery status.

Please allow up to 24 hours for the tracking information to become active after dispatch.

Address Accuracy

Customers are requested to provide complete and accurate shipping details at the time of placing an order.

Usaya Banaras shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Requests to modify the shipping address can only be accommodated before an order has been dispatched.

Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery, we recommend refusing the shipment and contacting our customer support immediately.

In case of transit damage, a clear, continuous, and unedited unboxing video is mandatory for us to investigate and process the claim. Please report any such issues within 48 hours of delivery.

International Shipping

We currently ship within India only. International shipping services may be introduced in the future.

If you have any questions regarding shipping or your order, please contact us:

Usaya Banaras
Website: www.usayabanaras.com
Email: info@usayabanaras.com
Phone/WhatsApp: +91-78977 78972

Our customer support team will be happy to assist you during our working hours